Appearance
For: Everyone
Last reviewed: 2026-05-01 Apex Repair Services is a fictional multi-customer repair shop. They create one team per customer, add their own technicians to each team, and invite the customer's staff as Requestors and Viewers.
1. The organization
Apex Repair Services is the organization. Sarah is the Owner — she handles billing, high-level account settings, and is responsible for the whole account.
2. Team A: ABC Construction
ABC Construction is a customer. Their team contains:
- John — Apex Service Manager, Manager on this team.
- Steve — Apex Technician on this team (and Team B).
- Alice (ABC Employee) — Site Supervisor, Requestor on this team. She owns the equipment and submits requests.
- Bob (ABC Employee) — Accountant, Viewer. He reads maintenance history for invoicing.
3. Team B: XYZ Logistics
XYZ Logistics is another customer. Their team contains:
- Steve — Apex Technician. Steve appears on multiple teams because he services equipment across customers.
- Mike (XYZ Employee) — Fleet Manager, Requestor.
4. What this buys you
- Apex staff see everything across customers (because they are in multiple teams).
- Each customer sees only their own equipment — one team, no cross-team leakage.
- QR scans from ABC's machines route to the ABC team queue with zero routing effort.