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For: Everyone
Last reviewed: 2026-05-01 Every team has the same four roles, scoped to that team. A user can hold different team roles on different teams.
1. Manager
Internal leadership.
- Add or remove team members.
- Assign work orders.
- Manage equipment records for the team.
- Move work orders through the full lifecycle.
2. Technician
Internal staff executing the work.
- Update status on assigned work orders.
- Add notes, photos, and hours.
- Consume inventory parts.
- Cannot assign work to others or manage team membership.
3. Requestor
Trusted customer or equipment owner.
- Scan equipment QR codes and submit new work requests.
- View their team's equipment and work orders.
- Cannot edit or cancel work orders after submission.
4. Viewer
Read-only access.
- View equipment details and work order history.
- Cannot create or modify anything.
- Useful for auditors, accountants, or customer staff who need visibility only.