For: Manager, Admin, Owner, Technician
Last reviewed: 2026-05-01 Every work order moves through the same lifecycle. The detail page only shows valid next-status buttons, so the permission rules below are enforced in both the UI and the database.

1. Status flow

• Submitted — created, not yet reviewed.
• Accepted — reviewed and approved for scheduling.
• Assigned — handed to a specific technician or team.
• In Progress — work has started.
• On Hold — paused (waiting on parts, customer, or access).
• Completed — work finished and documented.
• Cancelled — terminal state if the work is no longer needed.

2. Who can change what

Transition	Allowed roles
Submitted → Accepted	Manager, Admin, Owner
Accepted → Assigned	Manager, Admin, Owner
Assigned → In Progress	Manager+ or assigned Technician
In Progress → Completed	Manager+ or assigned Technician
Any → On Hold	Manager+ or assigned Technician
Any → Cancelled	Manager, Admin, Owner

3. Cancelled vs Completed

Completed captures a close-out date automatically, which powers reporting and overdue calculations. Cancelled is a terminal state that leaves the work order in history without counting as finished work.

Related articles

• Assign a work order
• Triage submitted work requests